Last updated: April 2026
In compliance with Section 13 of the Digital Personal Data Protection Act, 2023 (India).
Sukanya
Operations Manager
Organisation: Trike Mobility (OPC) Private Limited
Email: sukanya@trike-mobility.com
Phone: +91 97899 07076
Address: 18, Kamaraj 1st Cross Street, Saligramam, Chennai – 600093, Tamil Nadu, India
Response time: Acknowledgement within 48 hours · Resolution within 30 days
Submit Your Grievance
Email the Grievance Officer at sukanya@trike-mobility.com with the subject line "Data / Privacy Grievance". Include your registered phone number, a clear description of your concern, and any relevant booking IDs or dates.
Acknowledgement
We will acknowledge receipt of your grievance within 48 hours (2 business days) of receiving your email.
Resolution
We will investigate your grievance and provide a resolution within 30 days of acknowledgement, as required under the Digital Personal Data Protection Act, 2023.
Escalation
If you are not satisfied with our resolution, you have the right to escalate your complaint to the Data Protection Board of India.
Right to Access
Request a summary of the personal data we hold about you.
How: Profile → Data & Privacy → Download My Data
Right to Correction
Request correction of inaccurate personal data.
How: Edit your profile in the app, or email the Grievance Officer.
Right to Erasure
Request deletion of your personal data (subject to legal retention requirements).
How: Profile → Data & Privacy → Delete My Account, or email the Grievance Officer.
Right to Withdraw Consent
Withdraw your consent to data processing at any time.
How: Deleting your account withdraws all consent. Email the Grievance Officer for partial withdrawal.
Right to Nomination
Nominate another individual to exercise your rights on your behalf (e.g., in the event of incapacity).
How: Email the Grievance Officer with the nominee's full name and contact details.
If you are not satisfied with the resolution provided by our Grievance Officer within 30 days, you may lodge a complaint with the Data Protection Board of India — the statutory authority established under the Digital Personal Data Protection Act, 2023.
For non-privacy issues such as booking problems, payment disputes, or service quality feedback, contact our general support at support@trike-mobility.com or call +91 97899 07076.